Do I have to pay sales tax?
Sales tax is applied only to picture frame orders shipped to California (8%). Resellers in California with a valid CA state issued Resale Permit may purchase products without paying CA sales tax.
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
THE INFORMATION WE COLLECT
This notice applies to all information collected or submitted on our web site. On some pages, you can order products, make requests, and register to receive materials. On some pages, you can submit information about other people. For example, if you order a product and want it sent directly to a third-party recipient, you will need to submit the recipient’s address.
THE WAY WE USE INFORMATION
We use the information you provide about yourself when placing an order only to complete that picture frame order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information about visitors to better design our website and but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate and reasonable procedures to safeguard and secure the information we collect online.
OUR COMMITMENT TO CHILDREN’S PRIVACY
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
ACCESSING YOUR INFORMATION
You can access all your personally identifiable information and correct factual errors by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
HOW TO CONTACT US
Should you have other questions or concerns about these privacy policies, please send an email to firstname.lastname@example.org.
THE INFORMATION FROM OR THROUGH THIS SITE IS PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION MAY CONTAIN ERRORS, PROBLEMS OR OTHER LIMITATIONS. OUR SOLE AND ENTIRE MAXIMUM LIABILITY FOR ANY INACCURATE INFORMATION, FOR ANY REASON, AND USER’S SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE INFORMATION RECEIVED (IF ANY).
WE ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE). WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. WE WOULD NOT PROVIDE THIS SITE AND INFORMATION WITHOUT SUCH LIMITATIONS. NO REPRESENTATIONS, WARRANTIES OR GUARANTEES WHATSOEVER ARE MADE AS TO THE ACCURACY, ADEQUACY, RELIABILITY, CURRENTNESS, COMPLETENESS, SUITABILITY OR APPLICABILITY OF THE INFORMATION TO A PARTICULAR SITUATION.
WE DO NOT ENDORSE NOR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.
WE MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THIS WEBSITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES. WE ASSUME NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.
Can a picture frames order be cancelled?
If we are able to cancel your picture frames order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
What type of picture frame finishes are available?
Each picture frames has its own unique finish, which is a combination of gold tone metal leaf and various applied colorings. We strive for maximum consistency, but our finishes may vary slightly from frame to frame and can be mildly irregular in color or appearance.
How are the picture frames made?
Our ready-made picture frames and custom size picture frames are constructed from solid wood or composition over wood and hand finished after they are assembled. Some frames include enhancements made from composite materials. Some of our custom picture frames are constructed from pre-finished solid wood moulding. The visibility of the corner seam or miter varies for all frames, depending on the construction and finish of each frame style.
Note: Frames made from solid wood will naturally expand and contract.
When will my picture frames order arrive?
*** PLEASE ALLOW AT LEAST TWO TO FOUR WEEKS TO RECEIVE YOUR READY-MADE PICTURE FRAMES ***
Your picture frames order will be processed, packed and shipped within 7-14 business days. After that time, the (FedEx Ground) transit time for in-stock items is 5-7 business days. Your picture frames order may take up to four weeks to arrive at your location. Destinations outside of the Continental United States and oversized items may take longer.
CUSTOM PICTURE FRAMES, ESPECIALLY HAND CARVED FRAMES MAY REQUIRE UP TO 16 WEEKS TO PRODUCE
What is the picture frame shipping policy?
Prices for picture frames shown on our site may not include shipping costs. Standard shipping is FedEx Ground or FedEx Home Delivery. FedEx Express service is available at an additional charge. We will let you know at checkout or by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability. If you order items with different stock availability – for example, an in-stock picture frame along with a back-ordered item – each item will ship as soon as it’s ready. Shipping for oversized picture frames is available only to destinations in the Continental United States.
How do I order picture frames?
Feel free to contact us by phone, email or mail. We accept personal or company checks, cashier’s checks, Visa, MasterCard, American Express, Discover and PayPal.
What is the picture frame return policy?
Help Us Process Your Return Quickly and Efficiently
NO REFUNDS: We will issue a STORE CREDIT for most items returned in new condition within 30 days of the shipment date. We please ask that you request approval
prior to making your return. There are no refunds of any kind.
You can mail your return to us in just a few simple steps.
+ Contact us to request return merchandise authorization and handling instructions.
+ Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer.
+ For your convenience, the cost of return shipping will be deducted from your refund amount. If the return is a result of our error, you won’t be charged for return
The following items cannot be returned:
+ Custom or special order frames that are not standard sizes or finishes.
+ Items that have been used or are damaged, including nail/screw holes or other noticeable modifications.
Also, please note:
+ Special order frames may be subject to a 15% restocking fee.
+ We’re unable to honor previous sale prices or promotions when you place your new order, if they are no longer in effect.
+ Other restrictions may apply.
+ Please contact us immediately if you have any questions.